StyrkeroOrder processing time01
Orders received before 13:30 on regular weekdays are dispatched the same day. Orders placed after this time, or on weekends and holidays, are sent the next working day. An order confirmation with an order number is sent by email immediately, followed by a dispatch confirmation with a tracking code when the parcel leaves our warehouse.
Tracking your shipment02
- Open the email or text message confirmation and follow the tracking link.
- Alternatively, visit the order tracking page and enter your order number.
- Tracking details update as soon as the carrier registers the parcel at their terminal, usually within 24 hours of dispatch.
- The shipment status is recorded at each transit checkpoint until final delivery.
Estimated delivery times03
Stated delivery times refer to business days from the dispatch date and represent estimates rather than guarantees. For more remote locations, an additional 1-2 business days may be required.
| Region | Estimated delivery time |
|---|---|
| Sweden | 2-5 business days |
| Other destinations | Shown at checkout before completion |
Shipping and handling costs04
For orders within Sweden exceeding 599 kr, we offer free standard shipping. For orders below this amount, a fee of 49 kr applies. The exact amount for your address is shown at checkout before you confirm your purchase.
International shipping05
For orders delivered outside Sweden, shipping costs and estimated transit times are displayed at checkout. Customs duties and import VAT are determined by the destination country and must be paid by the recipient. Shipments refused at customs are handled according to our returns policy.
Damaged, lost, or stolen goods06
6.1 Damaged
Please inspect your goods upon delivery. If the outer packaging or products show damage, take photos and contact [email protected] within 48 hours. We will provide a replacement delivery free of charge or issue a refund; the item does not need to be returned unless specifically requested by us.
6.2 Lost
If the tracking information remains unchanged for 5 business days, please contact us with your order number. We will then initiate an inquiry with the carrier and arrange either a replacement delivery or a full refund, according to your preference, within 10 business days of notification.
6.3 Shipment marked as delivered but not received
Please check first with other household members, neighbours, and your local pickup point. Then contact us within 3 days of the delivery notice. We will initiate a formal investigation with the carrier and keep you informed until the matter is resolved.
Questions about this policy07
Feel free to contact us by email at [email protected] or by phone at +46 919 746 631 during Monday-Saturday 09:30 - 18:15. All inquiries are handled within one business day.
- Merchant
- Styrkero Hälsa AB
- Registered address
- Huskvarnavägen 80, 554 54 Jönköping, Sverige
- [email protected]
- Phone
- +46 919 746 631